For Australian care providers & healthcare practices
Protect revenue. Build reliable workforces. Keep care operations moving.
Staffing shortages, rising workforce costs, missed patient enquiries, inefficient appointment processes, billing discrepancies and administrative backlogs can all place pressure on your organisation. At Novada Tech, we help you tackle the work behind care delivery, through specialised audit and managed support services for NDIS and aged care providers and for GP, specialist and allied health practices.
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Practices and care providers across Australia
The challenge
Great care depends on strong operations behind the scenes
Every successful care organisation relies on more than the services delivered to its participants, residents or patients. It relies on the operational processes that make those services possible.
- Workforces need to be planned.
- Staff need to be recruited and prepared.
- Appointments need to be coordinated.
- Service delivery records need to be accurate.
- Billing and claims need to be processed correctly.
- And administrative tasks need consistent follow-through.
But when these responsibilities become fragmented, important issues can go unnoticed.
Avoidable workforce expenditure
Overtime, agency staffing and inefficient rostering can increase the cost of delivering care.
Billing & revenue discrepancies
Eligible services may go unbilled, claims may remain unresolved and payments may not fully reconcile.
Recruitment & readiness pressure
Late recruitment, delayed onboarding and inconsistent worker preparation can create ongoing staffing pressure.
Missed enquiries & appointment opportunities
Busy front desks, unfilled cancellations and incomplete administrative follow-ups can affect patient access and appointment utilisation.
Growing administrative workload
Managers, receptionists and coordinators may spend increasing amounts of time managing repetitive tasks instead of focusing on their primary responsibilities.
Important operational activities are often managed across different systems, people and workflows, without enough time, visibility or capacity to review and improve them.
What we do
We help you find what is leaking, and manage the work behind it
Novada Tech provides two complementary types of support.
Audit & efficiency
Understand what is happening inside your operations. Our audit services examine relevant records and workflows to identify potential cost inefficiencies, legitimate revenue discrepancies and opportunities for improvement. We help management understand where issues may exist, their possible financial implications and which actions deserve priority.
Managed continuity services
Get ongoing support to keep important processes moving. Our managed services help organisations maintain the administrative and workforce processes that need consistent attention, from recruitment and onboarding to patient enquiries, appointment administration and billing support, within an agreed service scope.
Find what is leaking. Strengthen the processes. Keep operations moving.
You can engage either type of service independently, or combine them where appropriate.
Our four solutions
Four specialised services designed around the challenges you face
We support two distinct sectors with solutions tailored to their operating models and administrative responsibilities.
For NDIS & aged care providers
Control workforce costs. Strengthen staffing capacity. Support reliable care.
Running an NDIS or aged care organisation means balancing service delivery, workforce requirements, financial performance and ongoing administrative responsibilities. Novada Tech offers two specialised services to help providers strengthen the operations behind care.
Offer one
One-off audit
Are rostering costs eating into your margins while billing gaps go unnoticed?
Your organisation could be spending more than necessary to deliver care while also experiencing discrepancies in legitimate billing, claims and payments. Our Rostering Audit & Efficiency examines both sides of your financial and operational performance.
Workforce cost & rostering efficiency
- Avoidable overtime and penalty expenditure.
- Agency staffing costs and utilisation.
- Inefficient shift allocation.
- Workforce availability and utilisation patterns.
- Roster changes and coverage inefficiencies.
- Relevant timesheet and payroll discrepancies.
Billing, claims & revenue assurance
- Eligible services that may not have been invoiced or claimed.
- Incorrect fees and claim applications.
- Potential underbilling and overbilling.
- Rejected or unresolved claims.
- Service delivery and billing discrepancies.
- Outstanding payments and unreconciled exceptions.
What you receive: an evidence-based operational and financial review, supported by clear findings and a prioritised improvement roadmap.
The goal: help your organisation identify avoidable workforce expenditure, improve billing accuracy and make more informed operational decisions.
One-off audit, for NDIS and aged care providers.
Offer two
Ongoing managed service
Stop the roster headaches. Build a workforce you can rely on.
Stop constantly reacting to vacancies, chasing onboarding documents and relying on expensive agency staffing to fill preventable shortfalls. Novada Tech's Workforce Continuity service helps providers recruit proactively, prepare suitable workers and maintain administrative visibility over workforce readiness.
Proactive recruitment
Ongoing candidate sourcing, recruitment coordination and workforce pipeline management for agreed roles.
Screening & clearance coordination
Administrative support for relevant worker checks, qualifications, credentials and clearance requirements.
Worker onboarding & induction
Structured onboarding workflows, documentation coordination, induction tracking and worker preparation.
Training administration
Training scheduling, completion tracking, refresher reminders and relevant learning records.
Compliance monitoring
Administrative tracking of applicable worker credentials, clearances, training and outstanding documentation.
Workforce reporting
Visibility over recruitment progress, onboarding status and outstanding workforce-readiness requirements.
What you receive: a managed workforce support function designed to reduce administrative pressure and help your organisation build dependable internal staffing capacity.
The goal: reduce avoidable agency dependence, strengthen workforce readiness and support more reliable service delivery.
Ongoing managed service, for NDIS and aged care providers.
For GP, specialist & allied health practices
Better patient access. Stronger revenue assurance. Less front-desk pressure.
Healthcare practices face a different set of operational challenges. Missed patient calls, appointment cancellations, incomplete follow-ups, billing discrepancies and administrative backlogs can all affect practice efficiency and financial visibility.
Offer three
One-off audit
Is your practice losing revenue through missed bookings and unbilled services?
Your practice may already have patient demand and completed services, but administrative inefficiencies or billing discrepancies could be affecting revenue performance. Our Patient Revenue Leakage Audit investigates two connected areas.
Patient access & appointment revenue leakage
- Missed and unanswered patient enquiries.
- Incomplete appointment requests and follow-ups.
- Booking conversion patterns where measurable.
- Cancelled appointments and unused capacity.
- Incomplete administrative cancellation recovery.
- Clinician-approved recall administration.
- Appointment scheduling inefficiencies.
Billing, claims & revenue assurance
- Completed eligible services that may not have been invoiced.
- Incorrect fees and billing discrepancies.
- Potential underbilling and overbilling.
- Rejected Medicare or private health insurance claims.
- Unresolved claims and outstanding payments.
- Differences between service records, invoices and payments.
- Unreconciled financial exceptions.
What you receive: an evidence-based review of relevant patient access, booking, billing and claims processes, supported by findings and a prioritised improvement roadmap.
The goal: help your practice identify potential revenue leakage, strengthen billing accuracy and improve administrative processes.
One-off audit, for GP, specialist and allied health practices.
Offer four
Ongoing managed service
Busy front desk? Do not let patient enquiries, bookings and billing fall behind.
Your reception team should not have to manage every incoming call, appointment change, cancellation, patient follow-up and billing exception without adequate support. Novada Tech's Patient Booking & Retention Continuity provides ongoing administrative assistance to help keep essential practice activities moving.
Unlimited telephone answering
Incoming patient call support during agreed operating hours and within the contracted service arrangements.
Appointment bookings & scheduling
Routine enquiries, appointment bookings, confirmations and rescheduling.
Cancellation recovery
Administrative coordination to offer available appointments to suitable patients through practice-approved processes.
Patient follow-ups
Support for approved appointment enquiries, reminders, callbacks and outstanding administrative tasks.
Clinician-approved recall administration
Administrative coordination of authorised recall communications, booking and contact tracking.
Billing & claims support
Routine invoice preparation, authorised claims processing, rejection follow-up and reconciliation administration.
What you receive: an ongoing administrative support function that works alongside your existing practice team.
The goal: reduce front-desk pressure, improve patient administration consistency and strengthen the processes supporting appointment utilisation and billing.
Ongoing managed service, for GP, specialist and allied health practices.
Which service
Start with the challenge you want to solve
I run an NDIS or aged care organisation
- “Our staffing costs are increasing, and I want to understand where money may be lost.”
- Start with Rostering Audit & Efficiency.
- “We are struggling with recruitment, onboarding, workforce readiness or recurring staffing shortages.”
- Explore Workforce Continuity.
I run a GP, specialist or allied health practice
- “I want to know whether we are losing revenue through missed enquiries, empty appointments or billing discrepancies.”
- Start with Patient Revenue Leakage Audit.
- “Our front desk is overloaded, and we need ongoing help with calls, appointments, follow-ups and billing.”
- Explore Patient Booking & Retention Continuity.
What if you need more than one service?
Some organisations may benefit from both an audit and ongoing managed support. The services are designed to complement each other, but no audit is required before engaging a continuity service.
Why Novada Tech
We are not just looking at one task. We are looking at the operations behind your business.
At Novada Tech, we believe stronger care organisations are built on reliable operational processes, accurate information and clearly defined responsibilities. Our approach is designed around five principles.
Industry-focused solutions
We tailor our services to the operating realities of NDIS and aged care providers and of GP, specialist and allied health practices. We recognise that their workforce, billing, patient access and funding arrangements are different.
Evidence-based assessments
Our audit services examine available organisational records and distinguish confirmed discrepancies from potential opportunities requiring verification. We do not rely on speculative savings promises.
Practical ongoing support
Our managed services focus on the administrative tasks that need consistent follow-through, from recruitment and onboarding to patient bookings and billing.
Support for existing teams & systems
We aim to work alongside your current staff and systems where practical, with defined responsibilities and appropriate access arrangements.
Clear accountability
Agreed workflows, operational reporting, confidentiality procedures and escalation arrangements guide our engagements.
Better operations do not require unnecessary complexity. They require the right processes, consistent follow-through and appropriate oversight.
Experience
Experience supporting organisations across the care sector
We have had the opportunity to work with organisations operating in the care sector, including:
Maxicare Plus
Morning Star Community Services
Support Link
Our experience with care-sector businesses informs our understanding of administrative pressures, operational coordination, business growth and the importance of reliable support behind service delivery.
We focus on clear expectations, effective communication, documented processes and practical support.
Who we help
Supporting care providers and healthcare practices across Australia
NDIS service providers
Organisations delivering disability support services, including supported independent living, in-home support, community access and related services. Our solutions focus on rostering efficiency, relevant billing assurance, recruitment and workforce administration.
Support at Home providers
Organisations coordinating care workers and community-based services. Our solutions focus on workforce allocation, travel-related efficiency, relevant service billing and worker readiness.
Residential aged care providers
Organisations managing workforce coverage, relief requirements, rostering expenditure and relevant residential aged care financial processes.
General practices
GP clinics managing patient enquiries, appointment schedules, administrative follow-ups, clinician-approved recalls and Medicare billing workflows.
Specialist medical practices
Specialist clinics coordinating consultations, referrals, appointment changes, private billing and relevant claim processes.
Allied health practices
Physiotherapy, psychology, occupational therapy, speech pathology, podiatry and other allied health practices, with relevant patient administration and billing workflows.
Whether you are operating a growing care business or managing an established healthcare practice, our services are tailored to your organisation's operational requirements.
How we work
A straightforward approach to strengthening your operations
Understand your organisation
We start with a complimentary 30-minute discovery conversation. We will learn about your industry, service model, existing systems and current operational priorities.
Recommend the appropriate service
We will discuss whether your organisation may benefit from an audit, ongoing managed support or a combination of both. Our goal is to understand the actual problem before recommending an engagement.
Agree on the scope & responsibilities
If there is a suitable fit, we will outline the proposed deliverables, workflows, information requirements, responsibilities, fees and operating arrangements.
Begin the engagement
For an audit, we review the agreed records and processes, present findings and provide recommendations. For a managed continuity service, we establish the approved workflows, access arrangements and ongoing administrative support process.
Review & improve
Where ongoing services are engaged, we provide agreed reporting, escalate issues and review processes as organisational needs change.
Practical support. Defined responsibilities. Clear next steps.
Find, then maintain
Find what is leaking. Strengthen the processes. Keep operations moving.
Operational challenges do not always have the same solution. Sometimes the first step is understanding where inefficiencies or financial discrepancies exist. Other times, the organisation already understands the problem but needs additional capacity to manage recurring tasks. Novada provides both options.
Audit services · find & understand
- Rostering Audit & Efficiency: investigate avoidable workforce expenditure and relevant billing and claims discrepancies.
- Patient Revenue Leakage Audit: investigate missed patient appointment opportunities and weaknesses in billing, claims and revenue administration.
Managed continuity · support & maintain
- Workforce Continuity: coordinate recruitment, onboarding, induction, training administration and workforce readiness.
- Patient Booking & Retention Continuity: support calls, bookings, cancellations, approved follow-ups, recalls and billing administration.
You choose the support your organisation needs. An audit does not require a managed-service commitment, and you do not need to complete an audit before engaging one of our continuity services.
Questions
Frequently asked questions
What does Novada Tech do?
Novada Tech provides operational audit and managed administrative support services for Australian NDIS and aged care providers and for healthcare practices. We help organisations investigate potential financial and operational inefficiencies, and we support recurring workforce or practice administration tasks.
What are your four main services?
Rostering Audit & Efficiency, Workforce Continuity, Patient Revenue Leakage Audit, and Patient Booking & Retention Continuity. The two care-provider services focus on workforce operations, rostering costs and relevant billing assurance. The two healthcare-practice services focus on patient access, appointments, billing and administrative continuity.
What is the difference between an audit and a continuity service?
An audit is a separately scoped review designed to identify potential discrepancies, inefficiencies and improvement opportunities. A continuity service provides ongoing support for agreed administrative or workforce processes.
Do I need an audit before using your managed services?
No. All four services can be engaged independently. We will discuss the most appropriate solution based on your organisation's needs.
Can Novada help reduce agency staffing costs?
Our Rostering Audit can investigate relevant agency expenditure and workforce inefficiencies, and our Workforce Continuity service can help build a stronger internal recruitment pipeline and improve worker readiness. Any actual reduction in agency expenditure depends on the organisation's circumstances and is not guaranteed.
Can you help healthcare practices manage missed calls and appointment cancellations?
Yes. Our Patient Revenue Leakage Audit can review relevant enquiry and appointment data to identify possible administrative weaknesses. Our Patient Booking & Retention Continuity service provides ongoing telephone answering, booking and cancellation recovery support within agreed operating arrangements.
Does Novada support Medicare and private health insurance billing?
Our healthcare-practice services can include relevant billing and claims reviews or administration within the agreed scope. Clinical entitlement, Medicare item eligibility, billing-code decisions and other matters requiring professional judgement must be verified by appropriately qualified personnel.
Does Novada help with NDIS and aged care billing?
Our Rostering Audit & Efficiency service includes relevant billing, claims and reconciliation assurance within the agreed scope. NDIS, Support at Home and residential aged care arrangements are considered separately according to the applicable requirements.
Can you work with our current systems?
Where practical, we aim to work with your existing rostering, HR, appointment, practice management and billing systems. Compatibility, security, user permissions and access requirements are confirmed before implementation.
How much do your services cost?
The two audits are separately scoped, one-off engagements. The two continuity services are ongoing managed services charged monthly. Final pricing depends on the agreed scope, operational complexity, service volumes and delivery requirements, so we confirm it with you during a discovery conversation, before any work begins.
Can Novada guarantee savings or revenue recovery?
No. Our audits identify evidence-supported findings and potential opportunities. Actual outcomes depend on the circumstances, the applicable rules and the decisions made after the review. Our managed services likewise do not guarantee that every vacancy will be filled, every call answered immediately or every appointment cancellation recovered.
How do we get started?
Book a complimentary 30-minute discovery conversation. We will discuss your organisation's challenges, explain our services and determine whether there is a suitable fit.
Get started
Better care operations start with the right support behind the scenes.
Whether you are managing a care workforce, running a healthcare practice or trying to improve financial and administrative processes, operational pressure can become expensive and time-consuming. But you do not necessarily need another software platform, another internal position or another complex system to begin addressing it. You need clarity about the problem, and a practical approach to solving it.
Complimentary 30-minute conversation. Nothing is signed on the call, and there is no obligation to proceed.