Our own team
Never a call centre
Nothing clinical, ever

We streamline the work behind the care.

Two kinds of business, one problem. The work that keeps the place running is not the work you are registered to do, and it never stops arriving. We run it, with our own team, inside the systems you already use.

PracticesOwner-led medical, dental and allied health practices across Australia.Patient Revenue Leakage AuditPatient Booking & Retention Continuity Care providersNDIS, home care and aged care providers running extended or around-the-clock rosters.Rostering Audit & EfficiencyWorkforce Continuity

Book a 30-minute review30 minutes Nothing signed on the call

Why it happens

Nobody is doing anything wrong.

Every business that delivers care has a second business inside it. The phone, the schedule, the hiring, the records, the payroll. None of it is the work you trained for, none of it can be skipped, and all of it arrives while you are busy doing the actual job.

So it gets handed to whoever is nearest. A front desk staffer mid-checkout. A manager holding an on-call phone at four in the morning. Somebody competent, already fully occupied, making the correct decision to deal with the person in front of them first, every single time.

It is structural, not a staffing failure, and it does not get solved by asking the same people to try harder.

Which half you are

Two audiences. Four services. One boundary.

The work that keeps a practice running and the work that keeps a care service running are not the same work, so they do not get the same pages. Pick the half you are in and everything after it is written for you.

PracticesOwner-led medical, dental and allied health practices across Australia.The phone rings out at eleven on a Tuesday, in a practice that is open, fully staffed and running normally.Patient Revenue Leakage AuditYour booking enquiries, how many became appointments, your unused appointment time, your short-notice cancellations and your overdue recalls, read against your own records. You get a written report, a number with its assumptions shown, and a plan in priority order.Patient Booking & Retention ContinuityBooking enquiries answered and followed up, and bookings completed. Short-notice cancellations offered to patients waiting for an earlier time. The recall list your practitioners set, worked by phone, and the billing behind it administered, inside your own practice software.Practices Care providersNDIS, home care and aged care providers running extended or around-the-clock rosters.A support worker calls in sick at six on a Saturday evening, in a roster that was signed off and fully covered on Friday. You extend the worker already on shift at overtime, or you ring an agency.Rostering Audit & EfficiencyYour overtime, your agency shifts, your travel and your worker availability, read against your own rosters and payroll. We show you where you are paying more than you need to for cover you are already getting.Workforce ContinuityRecruiting, screening and induction run ahead of demand rather than after a shift goes vacant, plus payroll on your own cycle. So you have enough cleared and available people to cover leave, absences and new participants.Care providers

What we do not do

The boundaries are the product.

Not the fine print. These four hold whoever you are and whatever you buy. They are contractual rather than cultural, and they do not move.

Nothing clinical

No triage, no assessment of urgency, no advice of any kind. Anything clinical stops with us and goes to your team, under a protocol agreed in writing before we take a single call. All clinical and professional judgement stays with your own registered people.

Alongside, never instead

We work alongside your team, not in place of it. What we remove is the second job that was handed to somebody hired for the first one.

You stay the employer

You employ your own people and choose every hire. We recruit on your behalf, administer the employment lifecycle and process payroll. We are not an employer of record, we do not supply labour, and we never place our own people into your roles.

Not your obligation

We maintain the records and the calendar. The regulatory obligation stays with you. We make it straightforward to meet, and we do not assume it.

Proof of operations

Novada already runs back office functions for Australian care providers: rosters read, workers recruited and screened, records kept current and payroll run, inside those providers own systems and to their own protocols.

How it starts

Enquiring gets you a conversation.

01The review
A structured conversation about how your operation actually runs. The output is an honest assessment of whether this fits. A meaningful proportion conclude that it does not yet, and we say so.
02The proposal
Scope, the protocols that will govern the work, what is explicitly excluded, and the measurement baseline. In writing, with nothing improvised on the call.
03The agreement
A services agreement signed before anything is accessed, under the privacy framework that applies to your organisation.
04Live
Access provisioning, protocol sign-off, baseline measurement, and your named coordinators introduced to your team. The first month is reviewed in detail with you.

Book a 30-minute reviewThirty minutes on how your operation runs today.

Questions

The questions we get first.

What does Novada actually do?

We run the operational work that sits around the care: the phone, the schedule, the hiring, the records and the payroll. Our own team does it, inside the systems you already run, alongside your people rather than in place of them. We do not deliver care of any kind and we never touch a clinical decision.

Is this outsourcing, or is it software?

Neither, and the distinction matters. You are not buying hours and you are not buying a tool you then have to staff. You are handing over a function that somebody answers for, with named coordinators, agreed protocols and a monthly report against a baseline taken before anything changed.

Who is actually doing the work?

Named people on our own team, each with their own login under your access control, with permissions limited to the work and revoked the day somebody leaves the role. Never a shared account, never a call centre, and never somebody different every time.

What happens on the review call?

Thirty minutes on how your operation actually runs today. You leave with a written assessment of whether this fits, including if it does not. A meaningful proportion conclude that it does not yet, and we say so rather than sell anyway.

Book

Book a 30-minute review.

Thirty minutes on how your operation actually runs. You leave with a written assessment of whether this fits, including if it does not, and a picture of your own numbers before anything changes.

Nothing is signed on the call.

PracticesBook a reviewOwner-led medical, dental and allied health practices across Australia.Care providersBook a reviewNDIS, home care and aged care providers running extended or around-the-clock rosters.