Guarantee & Terms
Last Updated: July 2026
This page sets out, in plain language, exactly what the Novada Tech meeting guarantee covers, how a qualified meeting is defined, what you pay and when, and what happens when a meeting cancels. The service agreement you sign before we start contains these same commitments in full contractual form — nothing on this page is a marketing line that disappears in the contract.
1. The Guarantee
Once your campaign is live, we guarantee a minimum of 15 qualified meetings per calendar month, as defined in Section 2. This guarantee is written into your service agreement — it is a contractual commitment, not an aspiration. It applies from your first full calendar month after launch (the build and launch period is typically your first two weeks).
2. What Counts As A Qualified Meeting
Before anything launches, we agree the definition of a qualified meeting with you in writing at onboarding: industry, decision-maker seniority, company size, geography, and your own disqualifiers. A qualified meeting is a booked appointment with a prospect who matches that agreed profile. The definition is fixed before launch — it is never invented or reinterpreted after the fact, and only meetings matching it are ever billable.
3. What You Pay, And When
The engagement is a simple, flat monthly partnership fee plus a one-off setup — both agreed with you transparently on your strategy call and set out in your service agreement before you commit to anything. There are no per-meeting fees: whether the system books fifteen meetings in a month or fifty, the monthly fee stays the same — so the more it books, the less each meeting effectively costs you.
The monthly fee is billed in advance on your billing date — never earlier. If a month falls short of the guaranteed 15 meetings, your next bill is deferred until every guaranteed meeting has been delivered (see Section 5).
4. Cancellations, Reschedules And No-Shows
Our team handles rescheduling and rebooking as part of the service. A rescheduled meeting remains the same single meeting and is never counted twice — and because there are no per-meeting fees, a cancellation never costs you anything extra. How cancellations and no-shows are treated against the guaranteed minimum is agreed in writing in your service agreement before launch.
5. If We Fall Short Of The Guarantee
If we deliver fewer than 15 qualified meetings in a calendar month, we keep working at no additional charge until all 15 are delivered — and your next monthly bill is deferred until they land. A slow month costs us, not you. Meetings beyond 15 keep coming at no extra cost, and you remain free to end the engagement at any time under Section 6.
6. No Lock-In
The engagement is month to month. There is no minimum term, no lock-in contract and no exit fee. You can pause or end the engagement at any time, and you will only ever be billed for qualified meetings booked up to that point.
7. Results Disclaimer
Case studies and testimonials on our website are individual client outcomes and are not typical. Revenue figures relate to those specific businesses at specific times. Your results will vary and — outside the specific meeting-volume guarantee described in Sections 1 and 5 — are not guaranteed. Booked meetings are an input to your sales process; revenue outcomes depend on your offer, pricing and sales execution.
8. Questions
If anything here is unclear, ask us before you commit — on your strategy call, by email at support@novadatech.com.au, or by phone on +1 833-385-3923 (US) or (+61) 485 000 813 (AU).