For Australian GP, specialist & allied health practices
Novada AI employees answer patient calls, refill cancelled appointments, chase referral documents, run recalls and work your billing exceptions, inside the systems you already use. Your clinicians keep every clinical and billing decision.
Australian healthcare providers already run Novada AI employees
Not a reminder list for your practice manager. An AI employee that answers the call, sends the offer and records what it did.
Urgency, test results, referrals and billing codes stay with your people. The AI does the administration around them.
Your practice management, billing and telephony software keeps its records. The AI works across them.
Handled on the call
Appointment booked
Today
Rebooked, Tuesday 9:40am
Referral documents requested
Recall list, 14 patients
Your existing practice management, clinical, billing and communication systems remain the authoritative records for their respective functions unless explicitly agreed otherwise.
85%
Referral fileGood morning. Here is your front desk.
11 calls handled, 2 escalations, 1 approval waiting
Calls
Cancellations
Referrals
Claims
Escalated to the practice manager
Calls answered, by week
Slots refilled
40%
Efficiency gain in administrative work when AI handles documentation and claims
30%
Less after-hours administrative work when AI supports documentation
20%
Less time writing notes per appointment with AI support
15,791
Hours of documentation time saved in a single year at one health group
15.2%
Of general practice appointments are missed, on average
13.2%
Average no-show rate across Australian and New Zealand practices
Maxicare Plus
“One thing we value about Novada Tech is that they understand the operational challenges NDIS providers face. Building a care business requires more than finding workers. It requires reliable processes, proper planning and consistent support. Novada brings a practical, proactive approach and genuinely takes the time to understand what our organisation needs.”
Morning Star Community Services
“In the care sector, having reliable people and well-managed processes makes a real difference. What stands out about Novada Tech is their professionalism, attention to detail and focus on making operations more manageable. They understand the importance of accountability, consistency and having the right support behind service delivery.”
Support Link
“Novada Tech takes a structured and professional approach to understanding business needs. They recognise the importance of strong workforce processes, clear communication and dependable administrative support. Their commitment to practical solutions and ongoing improvement is what makes them a valuable partner.”
See how an AI workforce would fit your practice:
Hire a single AI employee and add others into the same Control Centre later.
One view over the sites, clinicians and service streams you authorise.
Your approval thresholds, your escalation paths, your practice procedures.
The purpose of AI here is to reduce unnecessary manual effort, not to move clinical judgement, accountability or patient safety away from the people responsible for them.
Each one runs a defined administrative process end to end. Start with the one under the most pressure and add others into the same Control Centre later.
AI Reception & Patient Access
The call to the booked appointment
AI Appointment & Cancellation Recovery
The cancellation to the filled slot
AI Referrals & Intake
The referral arriving to the file being complete
AI Recalls & Follow-Up
The approved worklist to the booked follow-up
AI Billing & Claims
The completed service to the reconciled claim
AI Practice Operations
The whole day, from one place
Your AI employees work inside the systems you already run. We confirm each system's permissions and capabilities during implementation.
An AI-powered operational platform for Australian practices. You engage specialised AI employees that coordinate and execute approved administrative workflows across your supported practice systems.
Yes. The AI identifies itself as an AI assistant on every call, and a patient can ask to be put through to a person at any point. Urgent or potentially clinical matters are escalated through your approved procedures rather than handled by the AI.
That is the core purpose of the offering. A supported AI employee is designed to perform permitted actions rather than simply recommend them. Actual capabilities depend on the available integrations, configured workflows, system permissions and required approvals.
Not necessarily. The platform works alongside supported existing applications rather than requiring a wholesale system replacement, and your existing systems remain authoritative for their own records unless explicitly agreed otherwise.
No. Clinical urgency and triage, interpretation of results, accepting or declining referrals on clinical grounds, and deciding who needs clinical review all remain with your clinicians. The AI handles the administration around those decisions.
It can support the administration: identifying completed services awaiting billing, checking permitted administrative fields, flagging inconsistencies, tracking claim statuses and coordinating follow-up on rejections. It does not invent billable services, determine Medicare eligibility, select clinical billing codes independently or guarantee claim approval or revenue recovery.
Yes. You can engage a single specialised AI employee and add others later. The roles, service scope and subscription terms are confirmed in your proposal.
The platform connects to your systems through authorised, permission-scoped access, and every action an AI employee takes is recorded in the Control Centre's audit and activity records. Access controls, data retention, auditing and incident response are set out in your service agreement, and we confirm the specific permissions and contractual protections with you before any system is connected.
No. The business value depends on the workflows implemented, the volume of tasks handled, integration complexity and the amount of human administrative effort reduced. Potential improvements should be measured against a real operational baseline.
Pricing is based on the selected AI employee, the required workflows, supported integrations, usage and implementation requirements. Your proposal sets out the applicable platform, implementation and ongoing subscription costs once the scope is understood.
A free 30-minute conversation about your front desk, your systems, and which administrative work could be handled safely. No obligation to proceed.
On the call we will
30 minutes. No cost.
Demo booking opens shortly
In the meantime, email us and we will arrange a time.
admin@novadatech.com.au