For NDIS, aged care & home care providers
Novada AI Workforce for care
The rosters and what they cost, the hiring, the screening, the training records and the payroll, inside your own systems.
Why Novada
The work behind the care is the part almost nobody measures.
Novada builds AI employees that run that work for Australian care providers and medical practices. We take the function, not the people, and we stop at the line where care begins.
5.0from 77 provider reviews
Australian healthcare providers already run Novada AI employees
Four rules we do not bend
They were written when we ran this work with our own people. The offer is AI employees now, doing the same work under the same boundaries, so the rules did not need rewriting.
01
Alongside, not instead
We never replace your reception, your coordinators or your managers. We take the function, not the people: the enquiries nobody got back to, the recalls and the billing, the rosters and what they cost, the hiring and the records. What stays with your team is the care itself and every decision that turns on the person receiving it.
02
Nothing clinical, ever
No triage, no assessment, no advice. Anything clinical routes straight to your team under a protocol we agree in writing before we take a single call. That boundary is in the service agreement, not in fine print.
03
Onshore and Australian owned
An Australian team, working Australian hours and Australian rules, inside your systems. Your data stays where it already lives.
04
Your systems, not ours
We work in the software you already run, whether that is your practice software or your care platform. Nothing migrates, nothing is replaced, and you keep the system of record.
What we run for you
Two AI workforces, built for the two kinds of organisation we serve.
For GP, specialist & allied health practices
Novada AI Workforce for practices
The enquiries nobody got back to, the bookings, the recall list and the billing behind them, inside your own practice software.
You can see what was done, and who approved it
- Every action an AI employee takes is recorded: what it did, when, and in which system.
- Approvals and escalations are recorded alongside them.
- You set what runs automatically, what needs sign-off and what must always reach a person.
Your existing rostering, practice management, HR, payroll, billing and clinical systems remain the authoritative records for their respective functions unless explicitly agreed otherwise.
Activity record
21:16Absence receivedApproved channel
21:17Roster checkedRostering system
21:19Offers sent to 3 workersSMS
21:34Acceptance recordedRostering system
21:34Sent for approvalControl Centre
Your AI employees do the routine work. Your people keep the decisions.
Actions that may be automated
- Routine administrative reminders and follow-ups.
- Permitted record updates in your own systems.
- Document requests and chasing.
- Task tracking across functions.
- Preparation of reports and operational summaries.
Actions that may require approval
- Changes to approved rosters and schedules.
- Certain external communications.
- Updates affecting employment, clinical or regulated records.
- Claim corrections and resubmissions.
- Anything your organisation identifies as requiring authorisation.
Decisions that stay with people
- Clinical and care decisions, including urgency and triage.
- Worker suitability, hiring and disciplinary decisions.
- Regulatory determinations and statutory reporting accountability.
- Medicare eligibility and the selection of clinical billing codes.
- Safety-critical incidents and emergency responses.
The purpose of AI is to reduce unnecessary manual effort, not to remove professional judgement, accountability or appropriate safeguards from care delivery.
Running a healthcare organisation is complex. Novada takes the administration behind it off your team.
Maxicare Plus
“One thing we value about Novada Tech is that they understand the operational challenges NDIS providers face. Building a care business requires more than finding workers. It requires reliable processes, proper planning and consistent support. Novada brings a practical, proactive approach and genuinely takes the time to understand what our organisation needs.”
Morning Star Community Services
“In the care sector, having reliable people and well-managed processes makes a real difference. What stands out about Novada Tech is their professionalism, attention to detail and focus on making operations more manageable. They understand the importance of accountability, consistency and having the right support behind service delivery.”
Support Link
“Novada Tech takes a structured and professional approach to understanding business needs. They recognise the importance of strong workforce processes, clear communication and dependable administrative support. Their commitment to practical solutions and ongoing improvement is what makes them a valuable partner.”
Thirty minutes on where the work is going now
Both start with a free 30-minute conversation about your workload, your systems and which work could be handled safely. No obligation to proceed.